Privacy Policy

Your privacy is important to This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information. Therefore, please read this Privacy Policy carefully as it forms part of the Terms of Use which govern the use of the tropicalspa services and the tropicalspa Websites.

1. Identity of Tropical Spa

If there are any questions regarding this Privacy Policy you may contact us using the information below.

The Tropical Spa Kawasan Industri MM2100 Jl Irian V Blok MM-2 Cibitung, Bekasi - Jawa Barat Phone: +62 852 1954 5521 E-mail: [email protected] Our customers may submit inquiries regarding personal data protection, privacy and security matters to the address above. 

2. Collected Information

You may visit our site anonymously. If you choose to register as a subscriber to our website, 3 (three) categories of data to and on behalf of you will be processed:

a. Account data

When you register for an account on our site, place an order, subscribe to our products or respond to surveys, basic contact details are collected such as your email address and contact name, company name, address, telephone number, VAT number, preferred language and currency, number. Purchase order, invoice recipient’s email address and disguises credit card or bank account details.

b. Configuration data

We collect your input directly to the thetropicalspa cloud service (“Service”) after login, such as the domain name of the website on which you perform the Service and configuration of the content, appearance and behavior of website visitors (“End users”)

c. Generated Data System

The service automatically creates and stores metadata based on other types of data, for example:

• Subscription data, such as start date, latest invoice date, and the result of VAT mandatory number validation. Issued invoices are stored so you can access each issued invoice from within the Service Manager • Cookie settings found when the Service has scanned our website, including a report about the results of each scan. • Aggregated statistical data with End User consent. You can provide instructions to thetropicalspa through configuration and / or implementation of relevant functions offered by our Service. If special instructions regarding personal data are not made through the Service, you can send us instructions via clause 1 contact information.

You will be notified by thetropicalspa about relevant changes related to the Service, such as the implementation of additional functions, via email, if you subscribe to the thetropicalspa Products from the account settings page on our Service.

3. Costumer Support

Any information we collect from you may be used for one or more of the following purposes:

a. To personalize your experience (the information will help thetropicalspa better at responding to your individual needs).

b. To identify you as a contracting party

c. To activate a secure login for you on the Service at

d. To enable thetropicalspa to issue valid VAT invoices and process transactions (your information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the purpose of delivering the requested service)

e. To activate automatic handling of subscriptions

f. To send periodic emails (The email address you provide for order processing, may be used to send you information and updates relating to your order, in addition to receiving occasional company news (if received), updates, product or service related information, etc.)

g. We may use your information to market products, services, events, or promotions from thetropicalspa, partners, sponsors, and advertisers on thetropicalspa. in the following cases:

• Send you announcements, newsletters, new information, letters, promotional materials, privileges, holiday greetings; and • Notify, invite, and manage your participation in every event or activity that we hold. We can inform you about this by correspondence, telephone, short message (SMS), online short messages, face-to-face push notifications or via electronic mail.

If at any time you would like to unsubscribe from receiving future e-mails or notifications, you can cancel your account after login by clicking on “Cancel my account”

4. Cookies and advertisements on third party platforms

thetropicalspa and the third parties we work with, may use cookies, web beacons, tags, scripts, local shared objects, namely HTML5 and Flash (which are sometimes known as “flash cookies”), marketing identifiers (including mobile device identifiers, namely IDFA Apple or Google’s marketing identity) and other similar technologies (“Cookies”) in connection with the use of the Site and App. Cookies can have a unique identifier, and are stored on, among other things, your computer or mobile device, e-mails that we send to you, and on our website pages. Cookies can transmit your Personal Data and your use of the Service, including the type of browser application (browser), your search preferences, IP address, marketing-related data that has been displayed and selected by you, and the date and time of your use. Cookies can be stored only during private usage sessions. thetropicalspa allows third parties to use Cookies on the Site and Application to collect the same type of Personal Data for the same purposes as thetropicalspa does for its own purposes. These third parties can link the Personal Data they collect it with your Personal Data that they collect and have about you from other sources. We do not always have access to or control the Cookies they use.

5. Security of Information

a. is committed to keeping your information secure. has appropriate technical, administrative and physical procedures in place to protect personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. Sensitive information (such as a credit card number) entered on our payment gateway services is encrypted during the transmission of that information using secure socket layer technology (SSL).

b. All personnel is subject to full confidentiality and any subcontractors and subprocessors are required to sign a confidentiality agreement. Whenever personal data are accessed by authorized personnel the access is only possible over an encrypted connection. When accessing the data in a database, the IP number of the person accessing the data must also be pre-authorized to obtain access. Any device being used to access personal data is login protected by the thetropicalspa system, cloud based identity and access management service, and has an antivirus and firewall company solution installed as a cloud system provider. If any personal data are temporarily stored on a device, the storage unit on the device must also be strongly encrypted. On premise devices storing personal data temporarily is at all times, except when not being actively used or relocated under uninterrupted supervision, locked in a safe. Personal data are never stored on mobile media like USB sticks and DVD’s.

c. thetropicalspa will at all times keep you informed about changes to the processes to protect data privacy and security, including practices and policies. You may at any time request information on where and how data is stored, secured and used. thetropicalspa will also provide the summaries of any independent audits of the Service.

d. thetropicalspa uses security reports to monitor access patterns and to proactively identify and mitigate potential threats. Administrative operations, including system access, are logged to provide an audit trail if unauthorized or accidental changes are made.

e. System performance and availability are monitored from both internal and external monitoring services.

f. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us through the contact information in clause 1.

6. Legal Basis

a. Government Regulation Republic of Indonesia No. 19 of 2016 regulates the Implementation of Electronic Systems and Transactions. Regulate that the processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. If the processing is based on your consent, you may at any time withdraw your consent by contacting us using the contact information in clause 1. In order to enter into a contract regarding the purchase of thetropicalspa Service, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the Service.

b. Since thetropicalspa values your privacy we have taken the necessary precautions to be in compliance with the Act of Republic of Indonesia on Electronic Information and Transactions We therefore will not distribute any personal information to outside parties without your consent except for reasons that have been regulated in clause 6.

As part of the Privacy Protection, all users of our website may make any changes to their information at any time by logging into their account and navigating to the “profile page”

7. Disclosure of information to outside

a. thetropicalspa may use your Information that we have collected (if required) for the purpose of investigating and resolving claims or disputes, or as permitted or required by applicable law.

b. thetropicalspa may also use your information when we are required, advised, recommended, expected or asked to do so by our legal counsel or local or foreign legal, regulatory, government or other authority advisors.

c. thetropicalspa may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

8. Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate, independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.

9. Data Retention Policy

Account Data will due to tax regulations be retained for up to 5 (five) full fiscal years since your cancellation of your Service account. Configuration Data and System Generated Data will be erased immediately when you cancel the Service account.

10. Cooperations

thetropicalspa will cooperate with you in order to ensure compliance with applicable data protection provisions, e.g. to enable you to effectively guarantee the exercise of the data subjects’ rights (right of access, rectification, erasure, blocking, opposition), to manage incidents including forensic analysis in case of security breach.

11. Your consent

By using our site, you consent to this Privacy Policy.

12. Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

13. Complaint

You may at any time lodge a complaint with a supervisory authority regarding thetropicalspa.

14. Terms and Condition

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at