1.1 This website is published and maintained by The Tropical Spa. By using the Site, you agree to all the terms and conditions set out in the legal notice in the Privacy Policy and all applicable laws and regulations (collectively, the "Terms of Use").

1.2 By using this Site, you represent that you have legal authority to agree to these Terms of Use on your own behalf and on any party you represent. If you do not agree to these Terms of Use, please do not use the Site.


2.1 We may change or may not change these Terms of Use from time to time, without further notice.

2.2 If you continue to use the Site after we have changed or changed the Terms of Use, you have agreed to the new Terms of Use.


All material displayed on this Site is provided "as is". We strive to display all information and colour descriptions of our products and services as best we can, but we are not responsible for and do not guarantee that the descriptions are current or free from errors.


4.1 Products and services displayed on the Site may not be available in the country or region where you are located, or anywhere. Notices regarding products and services listed on the Site are for reference only, and do not imply or guarantee that the product or service will be available in your country or location or anywhere.

4.2 You should ask about the availability of certain products and services before any purchases made.


5.1 This site was created for the purpose of a transaction between The Tropical Spa and you, but only to provide information about products or services produced by The Tropical Spa.

5.2 For the avoidance of doubt, every transaction / agreement for the sale of a product or service is an agreement or agreement made directly by The Tropical Spa with you as the buyer, which only binds the seller with the buyer. 


6.1 All material, including but not limited to images, software, text and graphics, buttons, keywords, meta-tags, and general 'look and feel' (hereinafter referred to as "Content") contained on the Site are protected by copyright based on national law and international pacts. Company signs, logos and emblems displayed on the Site are in accordance with trademark rights and other rights

6.2 You cannot use Content, except as specified in this document. Violating these Terms of Use can be considered a violation of our intellectual property rights or our service providers, and we may take legal action to protect those rights.

6.3 Content can be displayed and printed, and documents contained on the Site can be circulated as long as the documents are only used for non-commercial information and personal purposes, and we must be notified every time the document is used. You may not exchange, modify, sell, reverse engineer, or distribute any material on the Site.

6.4 Press releases and other documents classified as public may be used for public communication on our Site as long as the source of the information is mentioned.

6.5 If you send communications or any material to the Site via electronic mail or other means, all such communications will be handled as nonconfidential and not exclusive.

6.6 We are free to use, without any compensation to you, any concepts, ideas, practical knowledge, or techniques in any communication that you send to the Site for any purpose. However, you agree that we are under no obligation to use these ideas or material, and you have no right to force their use.


7.1 Users of services offered through this Site agree to:

7.1.1 Provide true, accurate, current and complete information as requested in the Sign Up Registration form (the information is referred to as "Registration Data").

7.1.2 Maintain and promptly update Registration Data to keep it true, accurate, current and complete.

7.2 If you provide any information that is incorrect, inaccurate, not current, or incomplete, we have the right to suspend or terminate your access to or to use the service. 


8.1 Distribution of data via the internet is not private and fully secure. You understand that any message or information that you send to the Site can be read or intercepted by others. Furthermore, you should not give your password to anyone.

8.2 Also if when you share a computer with others, you must exit the Site and close your browser window after you finish using it.

8.3 Under no circumstances will we be responsible for unauthorized actions by third parties committed with the intent to terminate the Site's security protocol.


9.1 You agree that you may receive information relating to The Tropical Spa, certain services used, or The Tropical Spa products or services. This information can be sent via electronic mail, SMS (short messaging services), and / or other means using your registration information.

9.2 Where applicable, you will be responsible for any costs or fees in cu r red by wireless service packages related to receiving communications rela ting to the service used or authorized communication. Regarding information not related to the service, you will be given the opportunity to stop receiving.

9.3 For more information on the collection and use of personal information, see the terms of our Privacy Policy.


You are fully responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. You hereby warrant, defend, and release The Tropical Spa and every owner, partner, subsidiary, affiliate, every officer, director, (collectively, the "Complainant") for damages to and against any and all accusations, claims, any claims, liabilities, losses, fines, sanctions or fees (including reasonable attorneys' fees) ("Claims") arising from or in any way related to services or products provided to you by the Site or actions relating to or negligence to act by you or Claims arising from your account, including, without limitation, any Claim relating to infringement of one's intellectual property rights by you, including without limitation, copyright, patents, trade secrets, trademarks, rights artist, moral rights, privacy, publicity or other intellectual property rights. 


11.1 Your use of this Site is at your own risk. The Site (which includes all Content and functions provided on or accessible through the Site) is provided "as is" and "as available".

11.2 To the extent permitted by law, with respect to Content on the Site, we make no representations or warranties of any kind for:

11.2.1 Accuracy, eligibility to be traded, suitability for specific purposes, and non-infringement of Content published on or available through the Site;

11.2.2 That the server that provides this Site is free from viruses or other components that can spread the site, harm or cause damage to computer equipment or other property when you access, browse, download from or use the Site; or

11.3 That your use or utilization of the service will not be interrupted or error free.

11.4 Under any circumstances, including but not limited to our negligence, we are not responsible for any consequential, direct, incidental, indirect, sanctioned or special damages related to:

11.4.1 Usage;

11.4.2 Inability to use; or

11.4.3 Errors or omissions in Content and functionality of the Site.


12.1 This site is currently available in only one version, English.

12.2 These Terms of Use and any additional terms stated on the Site, together constitute the entire agreement between us and you regarding your use of the Site.



Your privacy is very important to us. This Privacy Policy explains the types of information and personal data (hereinafter referred to as "Personal Data") that we can collect and store, how the information is used, and with whom we share that information. Please read this Privacy Policy carefully and carefully, so that you can understand the purpose and the way we treat your data. The data that you provide to us is confidential and will only be disclosed in the circumstances set out in this Privacy Policy. By using the Site, platform, and accessing our services, you acknowledge and agree that you accept the practices, requirements and / or policies described in this Privacy Policy; and hereby authorize us to collect, use, disclose and / or process Personal Data as described below. We reserve the right to change this Privacy Policy at any time. Every time we change this Privacy Policy, we will post the changes. You are deemed to know and agree to any changes to this Privacy Policy. If you do not permit processing of your Personal Data as described in this Privacy Policy, please do not use services or access our platform. You can find our contact information at the end of this Privacy Policy if you have further questions or concerns.

When will we collect your personal data?

We will / may collect your personal data:

  • when you submit any form, including but not limited to application forms or other forms relating to our products and services, both online and in physical form;
  • when you interact with us, such as through live chat, telephone connections (which may be recorded), letters, e-mails, facsimile, face-toface, and social media platforms;
  • when you provide documents or other information in connection with your interactions with us;
  • when you use services on our Site, including but not limited to cookies that we use when you interact through our Site;
  • when you buy, register, or return one of our products through an official shipping partner;
  • when you submit criticisms and suggestions or complaints to us; or
  • when you send your personal data to us for any reason.

The above list is not intended to be a complete list, but rather only sets a few general examples of when your personal data might be collected. 

What personal data will be collected by us?

    Personal Data that may be collected by us includes but is not limited to:

  • name;
  • Electronic mail address;
  • Phone number;
  • Correspondence address;
  • Information sent by or connected to the device (s) used to access the service;
  • Any information about you when you register to use our services or platforms, and when you use our services or platforms, as well as information relating to how you use our services or platforms; and
  • All data about the content used by the User. The live chat platform allows you to interact with us through our representatives. When you use the live chat platform, you agree that the live chat conversation may be saved. We may also use the Personal Data that you send to us through the electronic mail or postal address listed on the Career page, solely for consideration of the recruitment of company employees. We may store such data and information for future use.

Your privacy is very important to us. We will never sell or disclose your Personal Data to third parties for purposes other than those described in this Privacy Policy. If you do not want us to collect the Personal Data mentioned above, you can cancel it at any time by notifying us in writing. Please note that opting out or revoking consent for us to collect, use or process your Personal Data can affect your use of our services and platforms.

How do we protect your personal data?

Although we cannot guarantee that unauthorized access will never occur, we guarantee that we will take care to maintain the security of your Personal Data to prevent unauthorized access. We take a number of steps to protect your personal data from unauthorized access, use or change, and destruction and disclosure without legal authority.

Is the Privacy Policy extended to third-party websites visited when following links on our Website?

Our website may contain links to third party websites or services that are not operated by us to improve the quality of your experience. Third-party websites or services can be social media, advertising, and other services.  We use social media services for commenting and sharing content. Some of the social media services include: Instagram, Facebook, Twitter and Youtube.

In addition we also use the Google Maps service to make it easier for you to access our products and services that are closest to your location. The privacy policies arising from the use of these services are subject to each service, and we do not have authority over the privacy policies of each of the services mentioned above.

Although we try only to link to sites that also apply respect and high standards of privacy like us, we are not responsible for the content, security or privacy practices of these third party websites or services. We strongly encourage you to see the privacy policy and cookies displayed on these third-party websites or services to find out how your Personal Data will be used.

How can you access Personal Data about you stored on our Site?

You have the right to access Personal Data about you that we hold. If you think your Personal Data is inaccurate or incomplete, you have the right to ask us to correct or delete the data. You can also ask us to update or change your Personal Data at any time.

Please understand that if you ask us to delete your Personal Data, you might not be able to use all of our products and services. Certain Personal Data is indispensable for us to fulfil the purposes described in this Privacy Policy. We may also be required to store certain Personal Data under applicable law, in which case you may not have the right to delete it. You can use these rights by contacting us using the details as stated in the contact below. You will be asked to provide some proof of identification, so we can verify that you made the request. Subject to applicable law, we reserve the right to charge fees for checking Personal Data that is on us.

If you need any further assistance, please contact us online:

The Tropical Spa

Jl. RP. Soeroso No 6

Cikini - Menteng

Jakarta Pusat

Phone : (+62 21) 89981788

E-mail : [email protected]